FAQs

1. How do I place an order on Chiefsfam?

To order your desired products, follow these simple steps:

1. 1. • Choose your product and style on the product page.
      • Select the appropriate size and quantity.
      • Add the items to your cart by clicking the “Add to Cart” button.
      • Review your cart, apply a discount code if available, and proceed to checkout.
      • Complete the payment process and await your order confirmation email.

For further assistance, contact us at [email protected].

2. What about shipping costs and delivery times?

Shipping charges and delivery times fluctuate depending on your location and the products in your cart. View detailed shipping information at checkout or visit our Shipping & Delivery page.

3. Can I track my order?

Upon shipping your order, we’ll send a confirmation email with a tracking number. Use this number on the courier’s website to track your package. Alternatively, visit our Order Tracking page and enter your tracking number.

4. Is it possible to change or cancel my order?

You may request order changes or cancellations within 4 hours of placing the order. If eligible, contact [email protected] with your order number and the necessary details.

5. What about returns and exchanges?

If you receive a defective or incorrect item, contact us within 14 days of delivery at [email protected] with your order number and a description of the issue. We’ll work to resolve the situation and provide further instructions for returns or exchanges. Note that we cannot accept returns or exchanges for items that have been worn, washed, or damaged by the customer. For more information, visit our Returns & Exchanges page.

6. What payment methods are accepted?

We accept major credit cards, PayPal, and Apple Pay. Credit card information is encrypted during transmission using SSL technology for secure payment processing.

7. Do you ship internationally?

Yes, we ship to most countries worldwide. For more information about international shipping, visit our Shipping & Delivery page.

8. Will I be charged customs fees?

International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. These fees vary by country, and we recommend contacting your local customs office for more information regarding your country’s customs policies.

9. How do I choose the correct size?

Each product page on our website features a size guide to help you choose the appropriate size. We recommend checking the size guide before making a purchase to ensure the best fit.

Your privacy is of utmost importance to us. We employ industry-leading security measures to safeguard your personal information while browsing our site, creating an account, or making a purchase. All payment information is encrypted using SSL (Secure Socket Layer) technology, ensuring that your data remains secure during the payment process. We do not store your credit card information after completing a transaction. For more information, please review our Privacy Policy.

10. How do I create an account on Chiefsfam?

Setting up an account is a breeze! Click the “Account” icon in the top right corner of our website and select “Register.” Fill in the required information and click “Create Account.” Having an account allows you to save your shipping and billing information, view your order history, and manage your preferences.

11. What should I do if I forget my account password?

If you’ve forgotten your password, click the “Account” icon in the top right corner of our website and select “Login.” Next, click “Forgot your password?” and enter the email address associated with your account. We’ll send you an email with instructions on resetting your password.

12. Can I purchase Chiefsfam as a gift for someone?

Indeed! Chiefsfam is an excellent gift for any Kansas City Chiefs fan. Simply add the desired items to your cart, proceed to checkout, and enter the recipient’s shipping address. You can also include a gift message during the checkout process, which we will add to the package.

13. How do I stay updated on new products and promotions?

Stay in the loop about our latest products, promotions, and news by signing up for our newsletter. Enter your email address at the bottom of our website to subscribe. Additionally, follow us on social media for exclusive offers and updates.

14. How do I contact Chiefsfam customer support?

If you have any questions or need assistance, please email us at [email protected] or use the “Contact Us” form on our website. Our dedicated customer support team is here to help and will respond to your inquiry as soon as possible.